FOR INSURANCE CONTACT CENTERS, PAY-PER-CALL BUYERS, AND LIVE-TRANSFER OPERATIONS

Check agent availability before a paid call is transferred.

CloudTech’s managed Agent Availability Bridge lets Ringba check the appropriate RingCentral RingCX or Five9 queue in real time—so routing decisions reflect whether an agent is ready.

Request a 15-Minute Paid Call Waste ReviewSubscribe — $199/month
Real-time call routing to available contact center agents

REAL-TIME ADMISSION CONTROL

Less wasted traffic. Better routing decisions.

When a paid call reaches a queue with no available agent, the caller may wait, abandon, or never reach the right person. CloudTech provides the managed connection between your call-routing platform and contact-center system, returning an availability signal before the transfer is sent.

Ringba can use that signal to route, hold, or redirect the call according to your rules—without replacing your dialer or redesigning the entire workflow.

Explore the managed service

How it works

  • 1. Ringba requests a check

    The request identifies the configured destination or queue before the paid transfer is sent.

  • 2. CloudTech evaluates status

    The bridge authenticates to RingCX or Five9 and applies the agreed real-time availability rules.

  • 3. Ringba receives a signal

    Ringba applies your routing logic to send, hold, or redirect the call based on the response.

Built around your existing systems

  • Real-time availability

    Queue checks, configurable minimum-agent thresholds, and state, product, or skill-based mappings.

  • Managed operations

    Authentication, token renewal, endpoint hosting, monitoring, diagnostic logs, and troubleshooting.

  • Production-ready rollout

    Technical discovery, traffic-partner validation, pilot testing, production launch, and ongoing support.
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Contact center operations monitoring successful call connections

OBSERVED FIVE9 DEPLOYMENT

Abandoned calls: 12.3% → 2.5%

In one production Five9 deployment, the abandoned-call rate decreased by approximately 80% relative between the observed baseline and post-implementation periods.

Results vary with staffing, traffic, routing rules, and vendor behavior and are not guaranteed. This case study applies to the Five9 deployment only.

Read the case study details

Are paid calls reaching queues that cannot answer them?

We’ll review your routing stack, traffic flow, queue structure, and abandonment symptoms to determine whether an availability pilot makes sense.

Request a 15-Minute Paid Call Waste ReviewSubscribe — $199/month